We configure it during setup. You tell us how your front desk handles calls — what you ask, what you book, what gets escalated — and we script the agent around that. You listen to it and tell us what to change before it takes a single real call.

Most don't notice, and we don't think you should hide it — the agent identifies itself as a virtual assistant if asked. What callers care about is that someone picked up, understood them, and got their appointment booked instead of sending them to voicemail. If a call needs a person, the agent transfers it to your team.

We integrate with most common systems including Google Calendar, Outlook, Dentrix, Salesforce, HubSpot, Square and Acuity. If you're on something less common, tell us during the consultation and we'll confirm whether we can connect to it before you pay anything.

Calls are the part of your business that can't be down, so we monitor closely through your first week and stay reachable after that. Professional plans get a 24-hour response commitment, and multi-location accounts get a dedicated manager.

No — every deployment involves real setup work on our side, so we don't offer a free trial. Instead there's a 7-day refund: if the agent isn't working for you in the first week, we refund the setup fee, no questions asked. Monthly plans are cancellable with 7 days' notice.

We focus on appointment-based businesses (dental, medical, legal, salons, therapy, veterinary) and home service businesses (HVAC, plumbing, roofing, contractors). If you're outside that, get in touch anyway — we'll tell you honestly whether we're a good fit yet.

Yes, calls are recorded and transcribed so you can review them from your dashboard. Data is encrypted in transit and at rest, and it's yours — you can export everything at any time and we'll delete it on request. Call recording consent laws vary by state, and we'll set up the right disclosure for yours during onboarding.

Bring it up on the consultation call and we'll walk through exactly how your setup would handle protected health information, what a business associate agreement would cover, and what we can and can't sign today. We'd rather tell you where we stand than sell you a checkbox.

It depends entirely on your call volume and what an appointment is worth to you, and anyone quoting you a universal number is guessing. On the demo call we'll work through your actual numbers — calls per week, missed-call rate, average job or appointment value — and you'll see the arithmetic for your business before you commit to anything.

Yes. Month-to-month plans cancel with 7 days' notice. Annual plans have a cancellation policy we go through with you before you sign.